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Lost E-mails and Feedback

Posted by Sean Forman on May 5, 2010

One of the things we pride ourselves on at Sports Reference is that we respond to every e-mail and comment that users send us. I've done that since I started the site 10 years ago and Neil Paine our User Affairs guru does that now. Unfortunately, I just discovered that our technology has been letting us down for the past few weeks. It appears that in a server update in late April, our feedback form stopped passing along the text included in the form. We thought it was just spammers attempting to send us ads for viagra (we get a lot of those and attempt to block them), but it now appears that we dropped 200-300 legitimate messages from users.

In an attempt to see if we could recover these messages, we then discovered another 150 or so messages stuck in our spam filter. These are just from the past month, so it appears we've been losing a lot of legitimate messages to our spam filter for at least five or six months. We believe we have fixed the problem, and if there is something you sent us that we did not respond to, please accept our apologies and resubmit it here.

https://sr.fogbugz.com/

13 Responses to “Lost E-mails and Feedback”

  1. Johnny Twisto Says:

    I had noticed the last couple comments or corrections I tried making didn't get the auto-response, which I thought was odd. Glad you got this worked out now. Too bad I no longer remember what comments I had made...

  2. JDV Says:

    I had mentioned a glitch in fielding stats. For some multi-team, multi-position players, their season totals are incorrect. An example is from the following page:

    http://www.baseball-reference.com/leagues/MLB/2009-standard-fielding.shtml

    It shows the following, in part:

    NAME TM LG G GS POS
    Nyjer Morgan PIT NL 72 69 LF-CF
    Nyjer Morgan TOT NL 56 54 CF
    Nyjer Morgan WSN NL 47 46 CF

  3. Dale Verdugo Says:

    Correction...Ryan Verdugo, drafted by the San Francisco Giants in 2008, was born in Pasadena, CA, not Washington state.

  4. Frank Clingenpeel Says:

    I likewise have noticed some lost comments. Thanks for addressing this issue.

  5. Dave Says:

    How can I find the most players from both teams to score only one run in a game (8 runs scored total and nobody scored more than one)

  6. Andy Says:

    Dave, that can be done with the Batting Game Finder by choosing the option for Most Players in a Team Game.

  7. damon valletti Says:

    not to be nitpicky..but looking at the 1972 world series information the reds did not play at cinergy field but at riverfront...granted it's the same place..but it wasn't known as cinergy field at that point. ditto with network associates coliseum--for the Athletics.

  8. Dave Says:

    The 2009 Pirates schedule and results link gives added games beginning with this year.

  9. Scott Fisher Says:

    Hello,
    I was reading about my childhood team the Charleston Charlies from Charleston WV, and noticed you didnt have the name of the ballpark, Watt Powell Park was the name of the park, it was an aweosme structure, very few homeruns were ever hit there, it was 420 to dead center and the wall was 12' all the way around. you can read about it on Wikipedia. I remember those early to mid 70's teams that later were called up and mostly made up the 79 Pirate World Champs, like Parker, Moreno, Ott, Candaleria, Tekulve and Kison. You should add it please to your list of parks, it was used as a minor league park for almost 60yrs.
    Thanks
    Scott

  10. brad Says:

    How do I find out how the 1977 Red Sox did vs. lefthand pitching and righthand pitching? I don't see these won/lost totals anywhere.
    Thanks,
    Brad.

  11. dave Says:

    Where are the 2010 stats? Every player I look up only has stats through 2009...

  12. Ash Says:

    FYI, there are the 2010 stats for many players missing from their front page, i noticed this first on Rich Hardens page, and then noticed it in many other pages as well. Hope this get fixed soon.

  13. Mike Smythe Says:

    I sent a few emails....it bugs me that you have bill plummer's uniform # as 8 for the Reds. This was HOF Joe Morgan's number.

    Plummer was #9